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Vulnerability disclosure policy

If you believe you have found a security vulnerability relating to a STRONG product or service, please submit your report to us.

From: STRONG Ges.m.b.H., Teinfaltstraße, 8/4 Wien, Wien, 1010 Austria 

Published April 2024 

Contents

  1. Introduction
  2. Reporting
  3. What to expect
  4. Guidance
  5. Legalities

Introduction

This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to STRONG. We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it.

We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures

Reporting

If you believe you have found a security vulnerability, please submit your report to us using the following link: support_uk@strong-eu.com  

For your report, please use the Vulnerability reporting spreadsheet V4

What to expect

After you have submitted your report, we will respond to your report within 5 working days and aim to triage your report within 10 working days. We’ll also aim to keep you informed of our progress.

Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address, in some case remediation may take up to 90 days or more. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.

We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.

Once your vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify guidance to affected users, so please do continue to coordinate public release with us.

Guidance

You must NOT:

  • break any applicable law or regulations
  • access unnecessary, excessive or significant amounts of data
  • modify data in the STRONG’s systems or services
  • use high-intensity invasive or destructive scanning tools to find vulnerabilities
  • attempt or report any form of denial of service, for example, overwhelming a service with a high volume of requests
  • disrupt the STRONG’s services or systems
  • submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with “best practice”, for example missing security headers
  • communicate any vulnerabilities or associated details other than by means described in this Policy
  • social engineer, ‘phish’ or physically attack the Organisation’s staff or infrastructure
  • demand financial compensation in order to disclose any vulnerabilities

You must:

  • always comply with data protection rules and must not violate the privacy of the STRONG’s users, staff, contractors, services or systems. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services.
  • securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law).

Legalities

This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause the Organisation or partner organisations to be in breach of any legal obligations.

However, if legal action is initiated by a third party against you and you have complied with this policy, we can take steps to make it known that your actions were conducted in compliance with this policy.

Thank you for helping keep STRONG and our customers safe!